Hallo SAP Profis,
I am new to SCN here and this is my first question in relation to SAP SCM.. I am in need of help in defining the serice level as a KPI in SCM.
In my case, I would like to report my management team on a regular basis the KPI's and now I have a situation where I need the Service Level as my KPI and I don't know exactly how could I report it on a regular basis.
Q) Should be the Service level calculated on a material level or an order level or Product Group level. what would be a better option?
Q) Could you please provide me a suggestion w.r.t SCOR model ?
Q) HOw can i use the following dates in calculating service level either at Header level or Item level?
REquested Delivery Date , Schedule Line Date, Delivery Date, Goods Issue Date and apprx. arrival Date of the goods shipped from my place
Thanks alot in advance
Best Regards
santosh