Hello SAP Guru's!
I am trying to execute a simple automated campaign, where a survey is send through e-mail to a target group and then I have to collect different kind of BP's according to their answers in the survey and finally send a Thank You e-mail to the BP's when they complete the survey.
After a few test, trying to obtain the follow up steps results, I had no results until I apply the following recommendation:
http://scn.sap.com/thread/868659
After that, I was able to see results in the follow up steps, like "Thank You E-Mail", but no results in Collect Campaign Elements. The rules that I applied on the Decision Node were as follow:
When I start the process everything seems fine:
After that I was able to see results in the Sent E-Mail Campaign Element, I went through my BP's in the main target group all of them received the e-mail with the survey link, I went through the survey, answer the questions with the values that I need them to reflect and save the information.
I checked in transaction SWI1 and no issues came up:
However, when I went back to my campaign automation screen I see that only Thank You E-Mail follow up campaign element shows results in the graphic:
I checked every follow up campaign element detail and found that they are adding BP's in the empty target group but I do not know why they are not reflecting in the automated campaign graphic:
I don't know if there is any missing step in my configuration, if you could please kindly advise!
Regards,
Sue